Internal Guide for Recruitment Team
Every objection is handled in three steps. This applies to phone calls, messenger, and any other channel. Master this sequence and you’ll handle any objection naturally.
| Objection | Category | Priority | Link |
|---|---|---|---|
| “What is streaming moderation?” | Clarification | Low — it’s interest | Go → |
| “Is this adult content?” | Content | High | Go → |
| “This sounds like a scam” | Trust | Critical | Go → |
| “What company is this?” | Trust | High | Go → |
| “$150/week is too low” | Money | High | Go → |
| “I need to think about it” | Stalling | Critical | Go → |
| “I already have a job” | Time | Medium | Go → |
| “I don’t know OBS” | Experience | Medium | Go → |
| “Night shifts don’t work for me” | Logistics | Medium | Go → |
| “Not interested” | Rejection | Critical | Go → |
| “Where did you get my number?” | Trust | High | Go → |
| “I’m a student, I don’t have time” | Time | High | Go → |
| “Is there an office?” | Logistics | Low | Go → |
| “How do I know you’ll actually pay?” | Trust Money | Critical | Go → |
| “Why do you need my passport?” | Trust Process | Low | Go → |
Phone Script:
Great question! A streaming moderator works behind the scenes during live broadcasts. You’ll be managing equipment, working with OBS to optimize stream quality, and moderating the chat — blocking spam, responding to viewers. Think of it as being the streamer’s technical director. No camera work, no appearing on screen. Does that sound interesting?
This is buying interest, not resistance. Always end with an engaging question to keep the momentum going. The more they ask, the more interested they are.
Phone Script:
I understand the concern. The platforms we work with are mainstream streaming platforms, similar to Twitch. Content varies — gaming, music, creative streams, talk shows. Everything follows platform community guidelines. The moderator’s role is purely technical and organizational. Would you like to hear more about the daily responsibilities?
Don’t be defensive. Acknowledge naturally and redirect to the professional nature of the role. Never start with “No” — lead with the platform comparison to Twitch.
Phone Script:
That’s a completely fair question — you should always verify before committing to anything. [Company Name] is a registered talent agency. You can visit our website at [Company URL] and see our portfolio. The interview is via Zoom with our team, face to face. There are zero upfront costs or fees from your side — ever. Would you like to check the website and I can call you back in 10 minutes?
Offer proof proactively. The callback offer shows confidence and reduces pressure. If they want to research, that’s a good sign — schedule a callback rather than pushing forward.
Phone Script:
We are [Company Name], a talent agency specializing in developing and promoting streamers on international platforms. Our website is [Company URL]. We work with streamers across more than 15 countries.
Have the company URL ready at all times. If the candidate wants to research, that’s a good sign — schedule a callback for after they’ve reviewed the site.
Phone Script:
$150 is the starting guaranteed base while you’re learning. Your actual income is a percentage of total stream revenue — donations, ads, platform monetization. Within 1–2 months, most moderators earn $200–300/week. Top performers reach $400+ per week. That’s $1,400–1,600/month working from home. And it grows as your skills improve — the company increases your revenue share over time. Does that change the picture?
Always frame $150 as the floor, not the ceiling. The growth trajectory is the real selling point. Use specific numbers — “$1,400–1,600/month” sounds much better than “$150/week.”
Phone Script:
Of course, I understand. What specifically would you like to think about? Maybe I can clarify that right now and save you some time.
If they insist:
No problem. I’ll send the key details via Telegram or WhatsApp. Just so you know, we’re filling interview slots this week — should I tentatively reserve a spot for you while you decide? No commitment.
The question “what specifically?” either surfaces the real objection or re-engages them. The tentative reservation creates soft commitment and gives you a reason to follow up. This is your most important technique for stalling objections.
Phone Script:
That’s great! Many of our moderators actually started while working elsewhere and transitioned once they saw the income potential. If you’re open to it — are you considering remote work as a primary or additional income? We have flexible shift options.
If no interest: respect and close gracefully.
Frame as “upgrade/addition”, not replacement. If they have a stable job and show zero interest, respect the decision — don’t push.
Phone Script:
That’s absolutely fine — and very common! The majority of our moderators started with zero streaming experience. We provide a fully paid training period of 5–7 days with a personal mentor who teaches you everything step by step. By the end of the first week, you’ll be comfortable with all the tools. Have you used a PC regularly?
Normalize the concern. The paid training with a personal mentor is the key reassurance. Ending with “Have you used a PC regularly?” redirects to a question they can easily say yes to, building confidence.
Phone Script:
I totally understand! We actually offer four shift options: morning from 8 AM, afternoon from noon, evening from 6 PM, and night from 10 PM. You choose the shift that fits your lifestyle, and the schedule is set one week in advance. Which time slot works best for you?
Turn the objection into a qualifying question. Asking “which time slot works best?” moves the conversation forward and makes the candidate visualize themselves in the role.
Phone Script (ONE attempt only):
I understand. Just quickly — this is a fully remote position, $150+/week with growth to $400, weekly payments, no experience needed. If that’s relevant for you or someone you know, I can be reached at this number. Have a great day!
“Thank you for your time, [Name]. Have a great day!” — End the call. NEVER push further.
The “or someone you know” plants a referral seed. Always end professionally — today’s “no” can become tomorrow’s referral.
Phone Script:
Your profile was identified through [job platform/professional database] as a potential match for our remote moderator position. We’re [Company Name], a talent agency for streamers. If this isn’t relevant for you, I apologize for the interruption. But if remote work with weekly pay interests you, I’d love to share just 60 seconds of highlights.
Be transparent about the source. The apology + value combo shows respect while keeping the door open. The “60 seconds” on a call lowers the time commitment barrier.
Phone Script (start with qualifying question):
What type of studies — in-person or distance learning?
Candidate IS eligible.
“Great news — many of our moderators are distance-learning students. The shift schedule is flexible, and we set it one week in advance. You can choose shifts that don’t conflict with your studies. Would you like to hear more?”
Candidate is NOT eligible. “I understand. Unfortunately, this is a full-time position that requires dedicated shift hours, so it may not be the best fit alongside in-person studies. But if your situation changes, feel free to reach out!”
Distance students are eligible. In-person students are NOT eligible. Don’t waste time trying to convert in-person students — the schedule simply won’t work. Close politely and move on.
Phone Script:
This is a 100% remote position — you work from your own computer at home. The advantages: no commute, flexible shifts, and you control your workspace. Many people who preferred office work initially actually love the flexibility once they experience it. The key is having a reliable PC and internet connection. Would that work for you?
Reframe remote work as an advantage, not a limitation. List the concrete benefits (no commute, flexibility, own workspace) and end with a qualifying question.
Phone Script:
Very fair question. Payments are made weekly, every Sunday, without exception. During training, you’re paid from $30 per shift. There are no delays and no deductions. You’ll see your first payment after your very first training shifts. We can also share the payment structure in detail during the interview. Does that address your concern?
The “first payment after first shifts” is the strongest proof point. Fast, tangible evidence beats any promise. Emphasize weekly and no exceptions — these are trust-building keywords.
Phone Script:
It’s a standard age verification procedure. The interviewer will simply ask you to briefly show your passport or ID card on camera during the Zoom call — just to confirm your identity and that you’re at least 18. We do not collect copies or store any personal documents. It takes about 10 seconds during the interview, and it’s completely standard for remote positions. Does that make sense?
Emphasize three key points: (1) just showing it on camera (not sending a copy), (2) age verification only (not data collection), and (3) standard practice (normalizes the request). Never sound defensive — this is routine.
Every objection follows the same 3 steps: Acknowledge → Reframe → Bridge. Master this pattern and you can handle any objection — even ones not listed in this guide.
Rule of One: One soft rebuttal, then respect the answer. Pushing beyond this destroys trust and burns the lead permanently.